FAQ

How long does delivery take?

On average, processing and delivery take 1 to 2 weeks. See all the details on our Shipping page.

How do I track my order?

We email your tracking number 3 to 4 business days after your order is approved.

Can I return a product?

Yes. You have 14 days from delivery to cancel your purchase, without giving a reason. The item must be unused and in its original packaging. See our refund policy.

Who pays for return shipping?

Return costs are paid by the customer, except in the case of a defect, damage or an error on our part.

When will I get my refund?

Once we have received and inspected your return, the approved refund is made to your original payment method within 14 days.

My product arrived damaged. What should I do?

Contact us as soon as your order arrives, through our Contact page, and we will sort it out.

How can I reach you?

Using the form on our Contact page.