You have 30 days from the day your order is delivered to request a return. Items must be unused, with tags, in their original packaging, and with proof of purchase. Read our full Refund Policy for all the details.
30-Day Money-Back Guarantee. Shop with Confidence.
We're confident you'll love this product. If you're not fully satisfied, you can return it within 30 days of delivery for a full refund — no hassle.
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Free & easy returns within 30 days
Frequently Asked Questions
Everything you need to know before you order.
What is your return policy?
What is your return policy?
How do I track my order?
How do I track my order?
As soon as your order ships, we'll email you a tracking link so you can follow it all the way to your door.
Is checkout secure?
Is checkout secure?
Yes. All payments are processed through Shopify's secure, encrypted checkout, so your card details are always protected.
What if my order arrives damaged or wrong?
What if my order arrives damaged or wrong?
Contact us right away through our Contact page with a couple of photos of the issue, and we'll sort it out as quickly as we can.
How can I get in touch with BaKay?
How can I get in touch with BaKay?
Email us anytime at geral@bakay.pt, or use the Contact link in the footer — we're happy to help with sizing, product questions, or anything else.